Product Care
Safety & Usage Guidelines
Keep your FestiveMotion animatronics performing at their best. These guidelines cover setup, electrical safety, care, storage, customization, and your warranty coverage.
Before You Power On
Setup & Operation
- Ensure the skull is centered and in the down position before powering on.
- Ensure skull movement remains unobstructed.
- Maintain at least 10.2 cm (4 inches) of clearance on all vented sides for proper ventilation.
- Avoid stacking equipment or placing units too close together.
- Never lift or carry the unit by the neck mechanism — always use the base.
- Place the base on a flat, stable surface before operation.
Power & Wiring
Electrical Safety
- Keep all cables away from foot traffic and pinch points.
- Connect all cables to their correct connectors before powering on.
- Use only the connectors supplied or approved by FestiveMotion.
- Do not operate during electrical storms or power surges.
- Do NOT plug the PIR cable into the Audio jack.
- Avoid plugging or unplugging the PIR device while the unit is powered.
- Disconnect power before connecting or disconnecting any cables.
- Periodically touch unpainted metal on the unit to discharge static electricity.
Operating Conditions
Environmental Conditions
- Operating temperature range: 32 °F to 100 °F (0 °C to 38 °C).
- Unsuitable for wet environments such as bathrooms, pools, or damp basements.
- Avoid soft surfaces like beds, sofas, and carpets.
- Keep away from radiators, heat sources, and direct sunlight.
- Store in a cool, dry location.
- Indoor use recommended; outdoor use requires weatherproofing accessories.
Care Instructions
Cleaning & Maintenance
- Always disconnect power before cleaning.
- Use a soft, dry cloth; dampen with water only if needed.
- Do not spray liquids or aerosol cleaners directly on the unit.
- Prevent food or liquid spills on or near the unit.
- Do not insert objects into any openings.
- No user-serviceable parts inside — do not attempt internal repairs.
- Inspect cables and connectors periodically for wear.
Off-Season Care
Storage Guidelines
- Store on its side with bubble-wrap cushioning around the head.
- Place a 3″ x 5″ piece of cardboard under the jaw when storing upright.
- Maintain the skull in a neutral position during storage.
- Remove batteries from remotes if storing for 6+ months.
- Avoid prolonged UV exposure.
- Use the original packaging or a fitted road case when possible.
DIY Customization
Painting & Customization
- Use flat (non-glossy) acrylic paint only.
- Do not paint over sensor lenses, LED apertures, or speaker grilles.
- Protect all cable connectors with painter's tape before spraying.
- Allow paint to dry and cure fully before powering on.
- Test all functions after painting to confirm nothing was obstructed.
Your Coverage
Warranty Coverage
- 2-year limited warranty on manufacturing defects.
- Covers manufacturing defects and normal wear under standard use.
- $60 evaluation fee for out-of-warranty service requests.
- $15/hr labor rate for repairs beyond warranty.
- 10-day arrival guarantee — free replacement for shipping damage.
- Typical turnaround time is approximately two weeks.
- Customer is responsible for return shipping costs.
- Warranty does not cover damage from misuse, unauthorized modification, or natural disasters.
Questions about setup, care, or warranty? Our team is here to help.